If you are upgrading dispensers and POS software at the same time, it can be an all-day process. The best-case scenario is 6 hours, but you will need to create a detailed action plan with your technician ahead of time.

This is only recommended after you have completed an upgrade at your first site as you will need your best technicians and potential network support. Once you have more experience, upgrading overnight can be an option.

The biggest change will come at the card reader. Customers will be prompted to leave their card inserted until instructed to remove it. Depending on the card, they may be instructed to enter additional information. Typically, they will simply be instructed to remove their card and proceed with the fueling transaction.

Passport POS software is designed with a safety net that reminds customers to remove their cards. If the customer doesn’t remove it, the cashier inside the store will be notified. During the first few days of operation, your cashiers will need to be mindful of this situation and be prepared to train your customers.

Make sure you utilize all the tools in our EMV Welcome Kit to your advantage. Using stickers and signs let your customers know you invested in their security can help differentiate you from your unprotected competitors.

Yes, however, if you have a customer that has a damaged chip card, the software will not default to mag stripe as a fall-back option to deter fraud.

You’ll need a CRIND upgrade (FlexPay II or IV, or new Encore 700S dispensers), updated card readers (if not current), enhanced site connectivity (high speed enabled via BRCM), EMV-enabled Passport POS Software.

If your dispensers are new, you should be ready. However, a Gilbarco authorized technician will need to activate your secure devices and make sure they have the latest software. Some dispensers may need a card reader upgrade depending on the age of your dispensers.

No, but you do need at least 16GB of flash memory vs the current 8GB. Newer EDH devices may already have the necessary storage capacity. Your technician can help you determine whether you need to upgrade.

For EMV to work efficiently, each dispenser needs a specific network address over a high speed connection. For new sites, Ethernet cables could be used, but our FlexPay Connect methodology optimizes your existing wiring with a new device inside the store to allow for that high speed connection.

Yes. When software officially releases for your network, you can schedule an upgrade to the new software and be prepared for the outdoor upgrade when ready. The software is free to anyone who has a current active Passport Service Offering agreement. If your license has expired, you will first need to reactivate your agreement to qualify for the software.

With the new Passport Version 11.02 software, there are always new functions that come along with EMV support. The only EMV-related change is the notification of cards left in the dispenser when not properly removed by the customer.

We have been testing chip card functionality for the past year, performing over 2 million card transactions across the country.